Date: 17th February, 2022 | Time – 13:00 GMT – 14:30 GMT | Venue – Online
Date: 24 February 2022 | Time: 09:00 GMT | Venue: True Vine Hotel, Kumasi
Programme Overview
Emotional Intelligence (EI) is increasingly recognized as a critical skill in the financial sector, particularly in the context of loan advancement and recovery. The ability to understand, use, and manage emotions effectively can significantly enhance interactions between financial institutions and their clients, leading to better outcomes in terms of loan disbursement and repayment.
This programme, hosted by the Ghana Microfinance Institutions Network (GHAMFIN), aims to provide valuable insights into the application of EI in microfinance. Attendees will gain a deeper understanding of how emotional intelligence can improve client relationships, enhance communication, and ultimately drive better financial performance.
Key Topics
- Understanding Emotional Intelligence:
- Definition and components of EI.
- The role of self-awareness, self-regulation, motivation, empathy, and social skills in financial services.
- EI in Loan Advancing:
- Building trust and rapport with clients.
- Effective communication strategies for understanding client needs and assessing their financial capabilities.
- Techniques for managing client emotions and expectations.
- EI in Loan Recovery:
- The importance of empathy in difficult conversations.
- Strategies for maintaining positive client relationships during the recovery process.
- Conflict resolution and negotiation skills.
- Case Studies and Best Practices:
- Real-life examples of successful loan advancement and recovery facilitated by high EI.
- Best practices from member institutions.
- Interactive Workshops:
- Role-playing exercises to practice EI skills in loan advancement and recovery scenarios.
- Group discussions and feedback sessions.
Join us at the Vine Hotel in Kumasi for this insightful programme that promises to enhance your professional skills and improve your interactions with clients. Together, let’s harness the power of emotional intelligence to drive success in loans advancing and recovery.
We look forward to your participation!
