In a bid to enhance the skills and effectiveness of financial service professionals, the Ghana Microfinance Institutions Network (GHAMFIN) recently organized a comprehensive training programme on Emotional Intelligence (EI). This event brought together representatives from various member financial institutions, including Savings and Loans Companies, Rural and Community Banks, Credit Unions, Microfinance Companies, Financial NGOs, and Susu Enterprises.
GHAMFIN’s Emotional Intelligence training programme marks a significant step towards equipping financial institution officials with the necessary skills to navigate the complexities of client interactions. The participants’ experiences exemplify the positive impact such training can have on individual professionals and their organizations. As financial institutions continue to evolve, the role of emotional intelligence will undoubtedly become increasingly vital in fostering sustainable growth
